Terms & Conditions

Trading Terms and Conditions

Parties: these terms shall prevail. 
“Company” shall mean Glass Structures Limited. “Customer” shall mean the person, firm or company entering into the contract with the Company. 
These terms and conditions shall apply to any agreement between the parties. In the event of any conflict between these terms and conditions and the provisions of any other document the provisions of these terms shall prevail unless otherwise agreed in writing and signed by both parties. 

Data protection

Your personal details will not be passed on or sold to any other company in accordance with the Data Protection Act. We may from time to time contact existing customers to inform them of a new offer or service, if you do not wish to receive these emails you may opt out at any time. We do not store credit card details nor do we share customer details with any 3rd parties.

Delivery and Title

All of our glass products are delivered via courier, when your order is dispatched we will email you the courier's tracking information and an estimated delivery day. If you would like to know where your order is when in transit, or when to expect it etc., please use the tracking information provided. We are unable to contact the courier on your behalf.
All goods shall be at the customers risk once unloaded from van. 
Despite a delivery having been made, property and any goods shall not pass from the Company until the customer shall have paid the full price plus VAT and no other sums whatever shall be due from the customer to the Company.

Dates and Times Terms

All dates given for delivery of material and completion of work are estimates only. In respect of delivery of and completion of works, time shall not be of the essence. Completion dates may be extended resulting from adverse weather conditions, availability of site, delays by other contractors or other items outside the Company’s control.

Wasted Journey and Down Time

To produce the best installation standards the site must have all the relevant grounds correctly completed before either an accurate site measurement can be made or an installation can begin. We have often been advised that the site is ready, only to find that the grounds are unfinished or in some cases not even started or the relevant information is not yet available. It is impossible to take accurate dimensions or install glass without the correct site conditions. Therefore if we are asked to attend site before the conditions are appropriate an additional standing charge of £ 250.00 ex vat will be made to cover the costs of our fitters wasted journey.